In a bid to expedite addressing land issues such as illegal land evictions, incidents of corruption and bribery, Lands Minister Judith Nabakooba yesterday launched a National Call Centre based in Wandegeya.
She said that in her term at office, she has prioritised the issue of land evictions, which have made life so difficult for many Ugandans.
“Many families throughout the country are living under the fear of the unknown. This is because of the constant threats to their homes and gardens,” said Nabakooba
Other area of prioritization, according to the Minister is streamlining all major services by utilising new technology innovations.
“My office has received so many complaints about the difficulties people face while accessing the different services. A lot of the transactions and services are disconnected making it very frustrating for many people.”
The call centre
The Ministry has put in place a national call Toll-Free 0800100004 which, according to Nabakooba will be operated by a team of well-trained personnel with good communication skills to engage with the public.
She said that the toll free line should be used by public to report cases of illegal land evictions, corruption and bribery, follow up on delayed land transactions among others.
“Commissioning this call center is part of our long-term strategy to improve service delivery through the use of Information Technologies. Our call center agents are well connected to all the relevant law enforcement agencies in the country,” said Nabakooba.
She said when an issue is reported through the Toll-Free line, agents will be able to mobilise the relevant local authorities to respond immediately.
“The matter will also be recorded for constant follow up by the Ministry to ensure that it is being resolved. I therefore want to call upon all my Ministry Staff; All the Zonal offices throughout the country; We must embrace the call center and ensure it serves its purpose.”